Our Late Arrival, Cancellation, and No-Show Policy
Our team works very hard to ensure each appointment is booked appropriately to allow the veterinarian to provide your pet with the quality care they deserve. Clients who are late, do not show up or cancel last minute can cause us to run behind and prevent us from seeing other patients.
If you arrive late for your appointment this can place extra pressure on our team.
We ask that you call the location of your appointment (Seafair 604-272-5253 or Ironwood 604-285-2050) as soon as you know you are going to be late. We may be able to accommodate you depending on each specific circumstance but you may be asked to reschedule your appointment as the veterinarian may not have time to see your pet.
Clients that arrive on time for schedule appointments will be given priority over clients who are late.
Clients who are more than 15 minutes late and do not call will be considered a NO SHOW.
If you need to cancel an appointment, we can be reached during business hours by phone or email.
We require a 24 hour notice if you need to cancel your appointment and 48 hour notice cancel a surgical procedure.
Clients who do not provide cancellation during the required time frame will be considered a NO SHOW.
If a client does not show up for their appointment, this creates an empty appointment slot and prevents our team from seeing other pets who require care.
Our Policy Is
• After the first NO SHOW, the client will be informed of our policy
• After the second NO SHOW, the client will be required to pay a non-refundable exam fee deposit of $94.50 before scheduling future appointments.
• After the third NO SHOW, the client may be asked to find another veterinary clinic to provide services for their pet